A run failed
What to do when a take, a revision or a chat turn does not deliver — your credits come back on their own, and here is how to try again.
When something does not deliver, every credit taken for it comes back to your balance automatically — the page shows how many were returned.
A take on a model page
"This take could not be made." with the reason and the credits returned. Then:
- Try again — the same words and settings;
- Change the words — if the reason points at your words;
- Replace a picture — if the reason points at one of them.
An Optic revision
See When a revision does not work out — failed, refused, part of a clip refused, an unreadable clip, and stopping.
A safety refusal
A request can be refused for safety or privacy — for example when what you sent shows a child or a real, well-known person. Nothing is charged. Change the words, the pictures or the clip, and try again. If several requests in a short time are refused, Studio pauses for you for a while and opens again on its own.
A chat turn
If a turn in a chat fails, its credits come back and ROUTIX tells you in the chat. Say the word and it tries again.
Still stuck?
Contact us with the time, what you asked for, and the exact message you saw.