Troubleshooting and FAQ
Answers for the moments something does not go as planned.
"Studio could not be reached"What "Studio could not be reached just now" and "We could not confirm that went through" mean, and what to do — nothing is charged twice.
Reading your clip takes a few minutesWhy "Reading your clip." can take a few minutes on a long stretch, why you do not need to wait on the page, and how to make it quicker.
Upload problemsWhat each upload message means — the file type, its size, the daily number of files, expired files — and how to get your file in.
A run failedWhat to do when a take, a revision or a chat turn does not deliver — your credits come back on their own, and here is how to try again.
Using ROUTIX on a phoneStudio, Optic and Focus work on a phone — where things move on a small screen, how to use your camera, and tips for uploads and long waits.
Supported browsersROUTIX runs in up-to-date versions of the major browsers on computers and phones. Here is what to do when a page does not behave.
Sign-in problemsWhat to do when signing in with Google does not work, or when a page sends you back to sign in.