# Upload problems

> What each upload message means — the file type, its size, the daily number of files, expired files — and how to get your file in.

Files come into Studio through your [Gallery](https://routix.studio/help/studio/gallery). If one does not arrive, its tile says **Not uploaded** with the reason.

| You see | What to do |
| --- | --- |
| *"File type not allowed"* | Use a picture in JPEG, PNG, WebP or GIF, a clip in MP4, MOV or WebM, or sound in MP3, WAV, OGG or M4A. |
| *"File content does not match declared type"* | The file's name says one type but it holds another. Export it again in one of the types above. |
| *"That file is larger than Studio takes"* | Studio takes files up to 2 GB. Export a shorter cut or a smaller file. |
| *"That is as many files as one day allows on Studio — it opens again tomorrow."* | You added 200 files today. Pick files already in your Gallery, or try tomorrow. |
| *"Too many upload requests, please try again later"* | You sent many files very quickly. Wait a minute and add the rest. |
| *"That file did not arrive whole — pick it again."* | The connection dropped during the upload. Pick it again. |
| *"One of the files you added has expired — add it again."* | Added files stay ready for 72 hours. Pick it again in the Gallery. |
| *"This HEIC photo could not be read"* | Export the photo as JPEG and add it again. |
| *"Studio could not be reached just now"* | See ["Studio could not be reached"](https://routix.studio/help/troubleshooting/studio-could-not-be-reached). |

## In a chat

A clip you bring to a chat is checked when it arrives. If the browser cannot open it, the chat suggests converting it — *"Try converting it to MP4 (H.264) and uploading again."* If a file is too large, the chat tells you the largest it takes.

## On a phone

Large videos take a while on mobile data. Stay on the page until the upload finishes, or use Wi-Fi.

Source: https://routix.studio/help/troubleshooting/upload-problems · Updated 2026-10-20