# "Studio could not be reached"

> What "Studio could not be reached just now" and "We could not confirm that went through" mean, and what to do — nothing is charged twice.

## "Studio could not be reached just now — try again in a moment."

Your page could not get an answer from Studio — usually because the connection dropped or was slow for a moment. **Nothing was pressed and nothing was charged.**

- Check your connection — on a phone, a weak signal or switching between Wi-Fi and mobile data is the usual cause.
- Wait a moment and try again.
- If it happened as you pressed **Revise**, press it again — the same request is never started or charged twice.

## "We could not confirm that went through — press again to check."

You pressed a button that uses credits, and the answer was lost on the way back. It may have gone through. **Press the same button again**: ROUTIX recognises the same request and answers it — it does not start or charge it twice.

## "You're offline."

Your device has no connection. *"Anything already being made keeps going — it will be here when you're back."* The buttons come back when you are online.

## "High demand — your result may take a little longer."

Many people are making at the same time. Nothing is wrong — your work waits its turn and starts on its own.

## If it keeps happening

Reload the page. If it still happens, [contact us](https://routix.studio/help/account/contact-us) with the time, the page you were on and your device.

Source: https://routix.studio/help/troubleshooting/studio-could-not-be-reached · Updated 2026-10-20